Keeping people safe is at the heart of everything that AAA Colorado does. It’s been their guiding principle since AAA first came together nearly 100 years ago.
It’s no secret that the travel outlook as it relates to this challenge is changing on a daily — and almost hourly — basis. That’s why AAA Colorado is proud to have earned your trust as reliable, informed, and informative advocates. The travel team is working around-the-clock to proactively contact near-future travelers whose plans are affected by recent restrictions and cancelations.
Separately, they are extending customer service availability by phone so that experts can answer any questions you may have about upcoming plans. Visit www.colorado.AAA.com for more information.
Additionally, out of an abundance of caution, please note that each of the 11 retail locations are no longer open to both AAA members and the public at this time. Fortunately, they are able to handle most store-based member transactions over the phone. Call 303-753-8800 for more information.
In-class roadside assistance will continue as this challenge progresses. AAA takes the health and safety of their Members and Associates seriously, and they are taking preventative measures to limit the spread of the coronavirus. To protect the health of of the community — customers, staff, and the public — they are taking the following precautions as they dispatch roadside calls:
- During road service calls, AAA service providers will be limiting physical contact with members.
AAA Colorado has implemented robust new sanitization protocols in their trucks and retail stores, and they are following CDC guidance on personal
- If you are exhibiting symptoms such as fever, cough, or shortness of breath, or if you have been exposed to someone who has tested positive for novel Coronavirus, please inform dispatchers when you place your call for Emergency Roadside Assistance so that they can take the necessary precautions for employee and member safety.
- For your protection, and the protection of all service providers, you will not be allowed to ride with the service driver to the tow destination to assure compliance with social distancing recommendations by the CDC and other relevant authorities.
- While you wait for the service provider to arriv
- e please seek alternate transportation.
- AAA Colorado will do their best to assist you in securing a ride should it be required.
hygiene and, where possible, social distancing. There is no question that Coronavirus presents new challenges for the way AAA does business. The good news is that we all have the power to keep each other safe through small steps such as washing our hands.
In addition, AAA Colorado will provide free emergency roadside assistance for all first responders and healthcare workers traveling to and from their duties anywhere across Colorado for the duration of the governor’s “Safer-at-Home” Order.
“Since 1922, AAA Colorado’s mission has been to help Coloradans get to where they need to go safely, and with peace of mind,” said AAA Colorado President and CEO Linda Cavanagh. “In these extraordinary times, we’re committed to helping those who are helping Colorado get through this by making sure that they never need to worry about a breakdown.”
AAA Colorado’s emergency roadside assistance remains an essential service under all active public health and executive orders. To receive help, motorists should call 1-800-AAA-HELP and tell the local rescue center that they are a healthcare worker or first responder who broke down as they were headed to or from work. AAA Colorado’s team will dispatch a truck that will either repair the vehicle at the site of the breakdown or transport it to a destination of the motorist’s choice within 100 miles if it’s their first call for assistance or seven miles for every call thereafter. AAA Colorado’s statewide network of Approved Auto Repair facilities remains open under active health and safety orders and are available to help.
“So many are giving so much in service to our state right now,” Cavanagh said. “In this small way, we hope to help take care of those who are taking care of all of Colorado. We’re all in this together.”